Job Description

Job Description

Job Description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests through its renowned wellness destination resorts in Tucson, Arizona, and Lenox, Massachusetts, and will soon expand its legacy with the highly anticipated opening of CR Austin in October 2026. Designed to redefine luxury wellness, the newest destination resort will bring the Canyon Ranch experience to the heart of Texas.

In addition, Canyon Ranch operates its Lifestyle Club in Dallas-Fort Worth, Texas, bringing its signature wellness experience to members in a convenient, community-focused setting.

Canyon Ranch also operates North America's largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure 's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and its wellness destinations have consistently been recognized among the nation's premier wellness experiences.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE: 

• Staff Supervision: Leads colleague performance and development through coaching, performance management, recruiting, training, employee relations, scheduling, and payroll oversight.
• Operations: Oversees daily operations by providing hands-on leadership, resolving guest and staff concerns, coordinating workflows, maintaining service standards, supporting all Guest Relations areas, and serving as Manager on Duty when needed.
• Guest Experience, Leadership & Development: Drives exceptional guest satisfaction by ensuring Canyon Ranch and Forbes Five-Star service standards, monitoring guest feedback and performance metrics, and developing colleagues to deliver personalized, high-quality service.
• Safety & Cleanliness: Ensures compliance with safety, cleanliness, and emergency procedures through colleague training, operational monitoring, appropriate emergency response, and required incident reporting.
• Budget & Reports: Manages and monitors department payroll and operating expenses while making budget recommendations in partnership with the Director of Guest Experience and Quality Assurance.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• 1–2 years of experience in hospitality or a related field, with an Associate degree or equivalent combination of education and experience.
• Strong verbal and written communication, organizational, judgment, and time-management skills .
• Excellent attention to detail with the ability to handle confidential information professionally and appropriately.
• Proficiency with Microsoft Office , including Word, Excel, PowerPoint, and Outlook.
• Ability to multi-task, adapt to changing priorities, and make sound decisions independently .
• A positive, approachable, and service-oriented demeanor , with the ability to build strong relationships and contribute effectively as part of a team.

within 6 months oh hire:

• CPR/AED Certification
• Nevada TAM Card
• Clark County Food Handlers Card

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Employer-paid life insurance and Employee Assistance Program
• Vision and Dental benefits 
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

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