Duration: 12 months, possibility of extension
Pay: $21 hourly
Summary
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure, both in-person and remotely from a facility in Client, NY.
The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
Take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested).
Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Required Education/Experience
Preferred Certifications
Daily Tasks Include (but are not limited to)
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