Job Description
Crescent Solutions is committed to helping you as an esteemed IT Professional find the next right step in your career. We match professionals like you to rewarding consulting or direct hire opportunities in your area of expertise. During the initial discussion, we hope to learn more specifics about your background and skill set to determine what job opportunities will be most interesting to you. Our keep it simple approach is only part of what sets us apart from other firms in the challenging job market today.
We partner with the most innovative and well-known organizations in the industry providing you exceptional career opportunities. We are currently seeking IT professionals who are searching for technology jobs for the following opportunity:
Desktop Support Engineer Responsibilities The Desktop Support Engineer works with the IT team supporting all aspects of technology as it relates to the user environment and overall customer delivery and service on multiple customer sites in Las Vegas. The successful candidate will demonstrate strong customer service skills and an ability to provide an exceptional IT service experience to our customers. This position requires strong technical analytical skills while responding to user inquiries, troubleshooting complex systems in a fast-paced environment, and leading/assisting with on-site initiatives. Communication skills are critical while interacting with customers, IT colleagues, and support vendors to resolve issues and ensure continuous improvement of systems and services.
- Effectively analyze and resolve all inbound helpdesk inquiries including but not limited to applications, PC hardware and operating systems (Win10/Mac), audio/video conferencing and control systems, printers, network and connectivity, and user account administration for all users.
- Continually work to ensure end users can effectively use the technology provided to them via the creation of end user guides, improved processes, checklists, and ad-hoc knowledge sharing.
- Utilize SCCM, RMM and/or JAMF to create, update, and deploy system images and software packages.
- Collaborate with other IT team members to resolve tickets quickly and thoroughly with a focus on adding value wherever possible.
- Manage and implement on site projects including installing/imaging PCs/printers, installing/configuring software and devices, relocating/decommissioning equipment, and providing superb customer support and service at events and gatherings.
- Manage ticket queue, prioritizing and assigning support tickets as needed and in accordance with set SLAs.
- Mentor and train other team members.
- Complete, maintain, and process pertinent paperwork and records.
- Experience with documentation, and authoring knowledge base articles desired
- Keep abreast of industry trends and issues.
- Work hours may include night, weekends, and holidays.
- Accept and travel to work assignments at various locations
- Perform other duties as assigned/needed.
- Basic background in network engineering to systems, both on-premise and cloud environments.
Qualifications - Total Years of Technical Experience: 3+
- Project/ Client Engagement/ Customer Facing Experience: 2+
- Customer Facing Experience: 3+
- Basic knowledge of how application data flows over the network (OSI model)
- Experience working with cloud-based services or applications
- Understanding of managed services & multi-tenant environments
- Basic understanding of routing and switching in standard deployment environments
- Some experience with VLANs across a large enterprise network core.
- Possess valid driver's license
- Possess reliable transportation
- Ability to work varying schedule to meet business needs
- Ability to provide advanced end user support in an enterprise environment
- Ability to support Windows 7/10/2008R2/012 & Mac Operating Systems
- Advanced troubleshooting support of Office 2016/2019/O365
- Intermediate understanding of Active Directory (WINS, DNS, GPO)
- Intermediate support of MS terminal services, Citrix, VMware ESX 4/5/5.5/6
- Advanced ability to troubleshoot remote access issues
- Basic knowledge of Firewall/Router/Switch/WAP (Configuration changes, maintenance & troubleshooting)
- Ability to transverse to various locations
- Ability to move equipment weighing up to 50 lbs.
Education & Certifications - Bachelor's degree or equivalent experience
- Preference for one of the following: A+, Network +, MCSA, CCENT, ITIL
- Candidate must have one of the following or be willing to obtain within 6 months of employment: MCP, A+, Security+, Network+
Job Tags
Work at office, Remote work, Relocation, Night shift